Registration includes: Classroom training, resource materials, certification exam, snacks, beverages, and peer networking opportunities.

Who should attend

• This course is intended for anyone who wants to become certified in troubleshooting and repairing macOS devices.

What you’ll learn

• Use Disk Utility to prepare a volume for macOS, and describe the macOS installation process using both the Mac App Store and macOS Recovery.

• Identify the proper way to use data migration tools to migrate data from one Mac to another.

• Identify the power states of a Mac, and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light.

• Identify the different types of accounts in macOS, and describe the capabilities of those accounts, including keychain and password options.

• Identify and describe security settings for Gatekeeper, FileVault 2, Firewall, Firmware (EFI) passwords, location services, and more.

• Describe how to use Time Machine to create, restore, and manage a secure backup. 

• Describe how to configure and use macOS features, such as Spotlight and Mission Control.

• Use System Preferences and Apple accessories to configure a wired or Wi-Fi connection to a network—and securely share data over that network.

• Use tools in macOS to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity.

• Troubleshoot, evaluate, and isolate specific issues to learn how to resolve them.

• Categorize an isolated issue as hardware (including accidental damage), software, environmental, or as an educational opportunity.

• Identify online resources that ensure a Mac model is serviced properly and safely.

• Describe the purpose of specified diagnostic tools.

• Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers.

Prerequisites

• You must successfully complete the Apple Service Fundamentals exam.

Course Outline

Introduction to Mac Hardware
Participants will learn how to differentiate between Mac models—based on hardware features—including how to identify general requirements and feature limitations.

macOS Setup and Maintenance
Participants learn about macOS installation and recovery. They identify the hardware and software requirements for installation; discuss the preparation and upgrade process; and explain hard drive formatting and partition types. Participants also identify top troubleshooting issues. They’ll discuss builds and using Apple Service Toolkit for troubleshooting macOS build issues.

macOS User Accounts
Participants compare and contrast user account capabilities; add and delete users; and learn about built-in password tools. Participants also discuss keychain passwords and how to resolve keychain password discrepancies. 

macOS Security
Participants explore the security and privacy features in macOS.

macOS File System
Participants learn about the default file folders that are created during a macOS installation.

macOS Permissions
Participants identify, describe, and configure different macOS file and folder permissions. Participants also identify appropriate built-in tools and techniques to help isolate and resolve permissions issues.

Time Machine
Participants use Time Machine and explore its features. They’ll learn how to create, restore, and manage a secure backup. 

Power Management
Participants discuss power management, and then perform activities such as identifying resources and best practices for managing power on Mac systems.

macOS Networks
Participants identify problems related to wireless and wired networks. They learn how to isolate and resolve environmental, educational, and device issues. Participants also discuss troubleshooting tools and techniques to use when they isolate connection issues related to the Mac. Participants identify different ways to connect to a Mac and to share files, such as using AirDrop and macOS File Sharing. Participants learn about configuring a Bluetooth device.

macOS Troubleshooting Tools
Participants learn about macOS troubleshooting tools. They practice using various troubleshooting utilities and techniques to resolve issues in mini hands-on labs.

Troubleshooting Startup
Participants are guided through the startup process and challenged with relevant customer scenarios, including issues that can occur during startup.

VMI for Mac Devices
Participants will learn to use the Visual/Mechanical Inspection (VMI) guide for Mac notebook computers, and identify eligibility of a Mac as in-warranty, out-of-warranty, or ineligible for service.

Systematic Troubleshooting
Participants will build on the basic troubleshooting skills they learned in Service Fundamentals and focus on Mac-specific concepts and scenarios.

Repairing All Mac Computers
Participants identify the various tools and supplies to safely service all Mac models. They determine how to identify and service accidental damage, and they describe various connector types.

Servicing Mac Computers
Participants will learn how to identify potential safety issues, service issues to know before opening a device, the necessary tools, and serviceable parts in Mac computers.