macOS Training & Certification
macOS Support Essentials 10.15
macOS Support Essentials 10.15
macOS Support Essentials 10.15 is a four-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience. At the end of the course, you'll test your knowledge by taking the macOS Support Essentials 10.15 Exam to earn your Apple Certified Support Professional (ACSP) certification.
Registration includes: Classroom training, course book, study materials, Apple Certification exam, snacks, beverages, and peer networking opportunities.
Overview
This course takes you deep inside macOS Catalina, offering in-depth, step-by-step guidance on everything from installing and configuring macOS Catalina to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Catalina and systematically prepare for Apple Certified Support Professional (ACSP) certification.
Who should attend
System administrators, help desk specialists, technical coordinators, systems engineers, technical support personnel, service technicians, technology specialists, and others who support Mac users in education, business or government organizations
What you’ll learn
How to use macOS Catalina tools and resources to troubleshoot macOS Catalina
macOS Catalina features and functionality, including how to find more information
How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification
Recommended knowledge
macOS familiarity
Basic computer navigation skills
Course Outline
Installation and Configuration
Participants update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.
User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password changes.
File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.
Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.
Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.
Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.
Network Services
Participants manage network services, host sharing, and a personal firewall.
System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.
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